Access To Records
Under the Data Protection Act you have the right to access the information held by the practices. If you would like to access your information, your request must be in writing.
We strongly support the NHS policy on zero tolerance. Anyone who verbally or physically abuses, or threatens in any way, any member of staff, doctor or nurse, will be removed from the practice list. In extreme cases we will involve the police.
Freedom Of Information
We are required by the Freedom of Information Act 2000 to provide a publication scheme. This is a guide to information routinely made available to the public.
Before we begin any examination or treatment we need your consent, or your parents’ consent if you are under 16.
This can be given in a number of ways. It may be given by a signature on a document if some sort of invasive procedure is to be carried out; for example, a minor surgery procedure. It may be verbal, for example if a GP or nurse asks if they can look at your leg injury. However, it may also be implied. This means that you do not specifically give your consent, but your actions, for example by rolling up your sleeve for a blood test, implies that you are happy to have the GP or nurse carry out their work.
It is your right not to give consent, particularly if you are unhappy about any part of the procedure. Please let a GP or nurse know if you are unhappy and do not consent to being examined or treated, or if you require further clarification first. Your consent must be informed. That means you must understand clearly what the procedure entails and how it will affect you.
If you are in any doubt please ask.
Infection Prevention and Control
The Practice has robust policies in place for infection prevention and control. This includes policies on hand-washing and correct disposal of waste in line with current guidelines.
It is essential to maintain a high standard of hygiene on the premises and your assistance with this would be appreciated.